Healthcare and Biotech

PCG works with leaders in the healthcare and biotech industries to deliver stronger immediate and long-term healthcare solutions and outcomes for patients in a global context.

Our work with clients in medical technology, payers and providers and pharmaceuticals has delivered strong results, with our focus being on strategies to provide greater value at lower cost to the market, product innovation, distribution efficiencies and aligning our clients with new opportunities in e-health solutions.

Our Expertise

Billing performance
Clinical operations
Corporate strategy
Information technology innovation
Labour alignment

Client Results

Medical Imaging
PCG worked with a medical imaging company to develop and implement strategies that would align labour with revenue and help the company develop optimisation plans that achieved annualised savings on $25 million per annum.

Business Opportunity

A medical imaging business operates under three business models: hospitals, community centres and medical centres. Each business was different in average size, modality offering and pricing.

PCG evaluated all rosters for all sites and considered the required return on capital for the expensive imaging machinery. Given the high capital cost of the imaging machinery, the company would benefit from improving utilisation rates across the board.

All businesses were experiencing mismatches in labour supply and customer demand. This would require cultural changes in staff attitudes to shift types and length, and a more sophisticated approach to scheduling.

Our Recommendation

PCG developed a labour alignment prototype tool.

Objectives were to:

  • Better align labour with patient flow and improve staff productivity (the number of examinations per labour hour)
  • Extend trading hours with the same labour cost or contract hours
  • Improve conversion of peak overflow traffic
  • Close any rostering loopholes and control planned versus actual rosters via the prototype.

Labour distributed according to patient demand.

Results Achieved

Aligning labour with revenue and helping the company develop optimisation plans achieved annualised savings of $5 million per annum within 10 weeks.

Once extended to smaller sites, the profit improvement for the full year was $25 million.

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